jlzwhite.gif (125550 bytes) Service Bay Management
   Posted May 27, 2008                                                                                      JLZ Business Services

Our Service Bay Management Section provides valuable on-line information for the auto repair and smog shop owner. We're certain you'll find something to make your business more successful.
         Advertising Recommendations
Objective of Advertising:
  • To Increase the frequency of customer visits to the facility.
  • To Increase the buying frequency of the customer in the shop or store.
  • To increase the average sales per customer.

red_triangle_bullet.gif (169 bytes) Advertising Layout Guidelines

  • Budget 3% to 3 1/2% of your monthly gross profit dollars for advertising.
  • Select the best advertising medium for your needs and budget. (Media advertising could be handouts, newspaper, money mailers, post cards, etc.)
  • Target your advertising to your market area only. (Don’t waste dollars on customers you can never catch)
  • Measure the results of your advertising. Use coupons. Ask new customers how they "first" heard of you.
  • Don’t switch back and forth between different advertising media. Stick with one medium long enough to get results. (This doesn’t mean you can’t use several forms of advertising at the same time.)
  • In deciding services to advertise, consider: Seasons - What the competition is doing. Your market direction (What business do you really want to capture?)
  • Develop and use a consistent and effective ad format. Emphasize one important message; make this your "attention getter." List the name, address and phone number. Promote your specialties; certifications, trade affiliations, convenient hours, warranties. Use a simple, easy to read lay-out; don’t have too many messages!
  • Use a "loss leader" to attract other business. However, don’t price the loss leader too low; you’ll bring in the wrong people.
Advertise monthly, which is 12 times per year. Remember, repetition is the key to building customer recognition.