Service Advisor/Service Manager

• Hire, train, supervise, and direct all service department employees.

• Instruct service department employees in proper work procedures and company policies.

• Greet customers, properly complete the work order, recommend and sell the needed work and or merchandise. FOLLOW STATE LAW AND PROPERLY PROVIDE THE CUSTOMER WITH AN ACCURATE ESTIMATE.

• Bring any additional needs to the customers attention, follow up by phone or in person to sell any additional work needed.

• Insure all under-car, under-hood, and preventive maintenance inspections and reports are complete and accurate.

• Inspect to be certain that all authorized work is completed and billed properly and that the work order is totaled properly.

• Test drive all vehicles that came into the service department with driving symptoms, such as pulling when braking and hesitating when accelerating.

• Handle any comebacks and customer complaints to the satisfaction of the customer where such a solution is to your judgment reasonable. If a complaint cannot be satisfied, refer to the owner for final action.

• Maintain follow up files where applicable.

• Order and receive parts from outside suppliers, being certain that the part is not already in stock. Follow all parts ordering procedures and policies as outlined.

• Review and revise stock levels for adequate coverage.

• Keep outside purchases to an absolute minimum. Shop our best deals.

• Insure all merchandise delivered is priced and listed on the parts store invoice and on the work order.

• Inspect each vehicle for cleanliness before releasing it to the customer. Insist all service department employees use plastic seat and steering wheel covers, as well as windshields should also be washed.

• Maintain proper security measures for protection of shop equipment and tools.

• Check all tires, batteries, and any other merchandise leaving the premises, and keep store room doors locked when not in use.

• Assign clean up duties to each service department employee and follow up on those projects.

• Analyze the overall operation of the service department. Make every effort to be certain that the shop is run efficiently and that customer satisfaction and company profit are kept at the top of your priority list.

• Be certain that all safety procedures are followed in the shop.

• Enforce company policies and procedures, note violations in writing and place in the personnel file.