Service Bay Management |
Job
Description: Service Manager/Service Advisor  |
| A detailed
description of the duties and responsibilities of today's responsible, fast-paced,
time pressed
service manager. Print, hand out to your manager, and add to your employee handbook. |
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Causes
of Low Facility and/or Technician Productivity |
| From a survey of our auto repair shop clients
comes a listing of causes that reduces technician productivity - resulting in low facility
output, hence a loss of sales & profits. Check to see if you recognize any of these
activities taking place in your shop. |
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When Subletting
Repairs, Who is Responsible? |
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subletting, you are relying on the expertise of another shop. If
you’ve done your homework, you use a quality shop, and there is no
problem. However, sometimes that other shop can let you down. Of
course, the shop you sublet to does not have to talk to the angry
customer. You do. |
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Labor
Rate Times for Diagnostic Services |
| As an independent adviser to the automotive repair industry, we believe that
repair shops are entitled to charge for the time spent diagnosing vehicle malfunctions and
discrepancies and in preparing an estimate to effect necessary repairs. |
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Service Bay
Equipment Profit Potential |
| To remain in business beyond the
year 2008 is going to require capital investments in the service department of our
business. Here is an easy formula to determine your equipment profit
potential from a cost analysis. |
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Service Bay
Advertising Layout Guidelines |
| Many a
designer has tried to cram too much information or too many design elements into an ad
layout. This mistake distracts your audience from understanding and absorbing your main
message. Here are some tips for increasing the power of your message using white space as
a design element. |
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Professionally Estimated Labor Rate
Times
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| The following
outlines the operations which are, and are not, included in labor times. You are
encouraged to become familiar with these to be sure you have a through understanding of
the professional approach to mechanical estimating. |
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CAP Repair Assistance Program
Changes |
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Effective March 1, 2008, The
Bureau of Automotive Repair (BAR) Consumer Assistance Program (CAP)
will implement a significant program change. The changes will effect
both the Gold Shield and the CAP Program.
complete
info here |
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Starting
in March of 2008 Smog Check Stations and technicians must start
performing a visual inspection of the vehicle's Positive Crankcase
Ventilation (PVC) system.
complete info here |
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"R&R"
for You and Your Customers |
| If "R&R" appears on an
invoice, did you rest and relax? Did you remove and replace, remove and repair, or rebuild
and reinstall? If it sounds confusing to you, imagine how confusing it is to your
customers. |
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Equipment-Parts-Labor-Relation |
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New equipment allows work on
newer cars. Good technicians want to work on good equipment. Good
equipment will also speed work through the shop and allow for higher
sales, profits, and productivity. Good equipment also gives the
customer the perception of quality workmanship and allows the shop
to charge a competitive price. Here is the relationship between the
parts and the labor you can charge for each piece of equipment. |
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The Diagnostic Fee |
| Why
charge a diagnostic fee? When a vehicle is overheating, the problem could be any
one of a number of things. Listed here are some probable causes of what could cause a
vehicle to overheat. Remember, all these things will need to be checked, and that takes
time. |
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Building
a Profitable Smog Check Business |
| Smog Checks.
Why do we need them? And SMOG - just what is it? Go here to see what it is, why we need
them. Here you will also find the "Keys to Building a
Profitable Smog Check Business". Also listed are the many dynamometer uses. |
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Tips On Improving Your Station's Gold Shield Performance |
| The Gold
Shield qualification standards are defined in California Code of
Regulations Section 3392.3. There are eight qualification standards.
Stations must maintain these standards in order to continue to
participate in the Gold Shield program. |
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Deducting
Your Shop Truck/Car Expenses |
| Your shop car or truck can be a tax deduction, but there must be a
direct relationship between the use of the vehicle and your business or some
income-producing activity. |
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Auto
Repair Telemarketing Guidelines |
| Whenever you pick up
the phone and call a customer for an up-sell, you are in fact engaging in a form of
telephone marketing. The following are highly effective steps to improve customer
satisfaction and increase the size of the service ticket. |
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Professional Work Order
Guidelines |
| The Bureau of Automotive Repair has
hired additional enforcement personal. They have significantly expand their
enforcement force and efforts. Now would be a good time to check all your company policies
and review your work order writing, auto repair and smog test procedures. |
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Auto
Parts Policies & Procedures |
| Just 5 % more
on part & accessory gross profits can have a significant impact on your bottom line. Go
here for higher net profits! |
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