Diagnostic Labor Survey

 

Date: ________________________

Repair Facility: Service Station / Tire Store  / New Car Dealership

Independent Garage  / Specialty Shop / Mass Merchandiser

Company Name:_____________________________________________

Company Address: Phone: ____________________________________

Number of times phone rang before answering: ___________________

Did person answer phone stating Company Name & his/her name? Yes No

Person Spoken To: Title: _____________________________________

Complaint/Problem: _________________________________________

Diagnostic Charge:  $ Charged Credited if Repaired?  Yes / No

Labor Rate: $ Minimum Labor Fee: $ __________________________

Did the person you talked to ask you to bring your car in?  Yes / No

Did the person have good mechanical or product knowledge? Yes  / No

If you were really in the need for the above service would you have brought

your car in based on their knowledge and sales effort?  Yes /  No

Comments: ________________________________________________

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