jlzwhite.gif (125550 bytes) Food Mart Management
   Posted June 25, 2008                                                                                     JLZ Business Services

Our Food Mart Management Section provides valuable on-line information for the food mart & snack shop owner. We're certain you'll find information to make your business more successful. 
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Building Customer Buying Habits - Sales Policies and Procedures

Print this page out and add to your Employee Handbook or Training Guide.
Point of Sale Policies and Procedures
  • Promptly greet all customers entering our store/station with a smile.
  • Take an individual interest in each customer, ask them how the are.
  • Ask if there is anything you can do for them ( offer assistance).
  • Provide any assistance necessary, especially locating which pump they are on.
  • Mention our specials or seasonal promotions.
  • Request the method of payment (cash, credit card, etc.).
  • Ring up the sale. Record the sale accurately using proper departments and PLU keys.
  • State the amount of the purchase to the customer and state the amount received.
  • If a credit card transaction, properly complete the invoice and have the customer sign.
  • If cash, count the change to the customer out load.
  • Sincerely thank the customer for their business and invite them to return.
  • If manual entry is necessary, run the customer's card through the credit card machine and void the sale. Keep the void imprint of the credit card with the shift records.

General Procedures and Policies:

  • Be sure that the transaction area is clean and that there is adequate room for transactions.
  • Memorize the store merchandise layout. Know where everything is.
  • Record on a need list, items that the store is out of, or that customers are requesting that we don't have.
  • Come to work clean, neatly groomed, and in uniform.
  • Follow all store & station cash drop and cash handling policies. ( For your protection too).

Building Customer Buying Habits

 Procedure:

  • Warmly greet the customer. "Good morning, afternoon, evening" (by name if possible).
  • Ask the customer if they want assistance. "Is there anything I can help you find?".
  • Suggest complimentary add on sales. " Would you like something to drink today? Would you like any candy or gum to take with you today?"
  • Suggest our specials. Would you like to take home our special which is ( a six pack of soda, gallon of window wash, buy 2 candy bars get one free, etc. etc.).
  • Always hand to the customer with his change or credit card receipt one of our service department special coupon flyers. This is a formal policy that all cashiers will adhere to.
  • Remind them that they can use their credit card for store purchases.
  • Thank the customer for their business and ask them to return. Say " thank you for coming to our station today. Come back and see us again soon ".

   

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